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Refund Policy

Refunds & Returns Policy

CUSTOMER SATISFACTION IS OUR TOP PRIORITY.

Damaged or Defective Goods
We will replace or refund any damaged or defective items at no charge. Please phone or email us before sending the product back to us as some manufacturers prefer to deal directly with the customer.

If you have to make a warranty claim, the goods have to be returned to us ( or a part can be supplied if just a part of the product is broken). The charges to ship the product back to us will have to be paid by the customer. The cost of shipping the product back to you after it's fixed will be paid by us.

Incorrect Items Ordered
We will issue a full refund for items ordered incorrectly by customers if notified within 7 days of receipt. The item(s) must be returned to gilmourspharmacy.co.nz unopened and in the original packaging. If the customer is at fault, postage costs will not be refunded. Please send the returnable items in registered mail as we don’t take any liabilities for lost items.

If gilmourspharmacy.co.nz has sent an incorrect item, we will reimburse the courier cost and send you the correct item at no extra courier cost on return of the incorrect item.

Medicines:
Due to Medicine Health Regulations, medicine (anything that is classified in medicines act as medicine) items cannot be returned for refund.

When you return merchandise please ensure it is packed in a sturdy and secure way so as to avoid any damage in transit.

Cancellation of Order
A cancellation fee will apply where an order is cancelled after the order has been submitted and processed for shipping. A one-off cancellation fee of NZ$5 will apply.

For more information, please contact us at gilmlourspharmacy@clear.net.nz or 068778222